Refund policy

WALLPAPER:
We do not accept returns as our wallpapers are made-to-order. So we suggest ordering a sample first to insure the colors and pattern are to your liking. All of our samples are the exact size of the pattern repeat.
However, if your order was damaged during shipment or misprinted, let us know at orders@designsbydva.com. Please include photos of the damage/misprint/defect for our insurance. Once email and photos are received, we'll send a replacement free of charge.
WALL ART PRINTS:
Wall art prints that arrive that are misprinted/damaged/defective must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact us at orders@designsbydva.com and include photos of the damage/misprint/defect for our insurance. Once the email and photos are received, we'll send a replacement free of charge within the 4 weeks of being delivered.

Damaged during shipping:

If your item(s) is damaged during transit, please notify us within 5 Business Days at orders@designsbydva.com. Please include a photo of the damage to your item. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Order Cancellations & Completed Orders:

Once your order is placed online, you have 24 hours to cancel. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact us directly by emailing – orders@designsbydva.com